Customer Service Q&A

  • Can Aquagear filters be recycled?

    Aquagear filters are recyclable (including the flushing assembly) and we offer a complimentary filter recycling program for all of Aquagear customers. Please submit for a recycling label here email recycle@drinkaquagear.com and we will provide a postage-paid label for your filter to sent back for...

  • Can I filter fresh water from lakes, rivers, streams, or rainwater?

    No, the Aquagear Filter Pitcher is only designed to be used with microbiologically safe tap water sources. The Aquagear filter is not designed or tested to remove bacteria or virus. The Aquagear filter is designed to remove tap water contaminants, including PFOA/PFOS, lead, chlorine, and heavy me...

  • Can I filter salt water?

    No, the Aquagear filter is not designed to filter salt water. We do not recommend using the Aquagear filter with anything but tap water.

  • Does Aquagear make water more alkaline, or raise pH?

    Aquagear Filters can very slightly increase the pH of your source water by reducing acidic contaminants. However, the Aquagear filter is not designed to increase pH. The resulting pH will depend upon the pH of the initial source water put into the Aquagear Filter Pitcher.

  • Does the Aquagear filter keep healthy minerals in the water?

    Yes. The Aquagear Filter Pitcher is designed to keep healthy trace minerals in your water like calcium, magnesium, and potassium even while removing toxic contaminants. Many filters will remove these healthy essential minerals from your water.

  • How does the Aquagear filter work?

    The Aquagear filter is made of a proprietary blend of filter media that works like a magnet to draw in and trap contaminants instantly. Aquagear water filters are made out of activated carbon and a formulation of ion exchange materials. All Aquagear water filters are made out of the following mat...

  • How do I clean and maintain my Aquagear Filter Pitcher?

    We recommend washing the lid, reservoir, and carafe (everything but the filter) every 2-3 weeks with hot soapy water. Whenever possible, keep the Aquagear Filter Pitcher out of direct sunlight (in the fridge if possible) to prevent bacterial growth. The filter should only be rinsed with water. I...

  • How do I unscrew the flushing assembly from my filter?

    The flushing assembly will unscrew if you twist counter-clockwise. We understand that sometimes the flushing assembly can be stubborn when it comes to unscrewing! We recommend twisting the Aquagear filter clockwise while twisting the flushing assembly counter-clockwise at the same time.

  • How high or low do I need to fill the Aquagear Filter Pitcher?

    The Aquagear Filter Pitcher can be filled as high or low as you would like! The filter does not need to be submerged in order to work properly, but it is completely fine if it is.

  • How long does the Aquagear filter last?

    The Aquagear filter is designed to last 120 gallons, which three times longer than most competitor filters. On average, this is about 6 months of daily use for most families using Aquagear, which is why our subscription program provides you with a new replacement filter every 6 months by default....

  • My filter pitcher is filtering slowly. Is this normal?

    Your Aquagear water filter may have a slower flow than most competitors because our filters remove a much wider range of contaminants than most filters. We promise that better water is worth the wait! However, if you think that your filter is going too slowly, please contact Aquagear Customer Ser...

  • Water is leaking from the reservoir. What do I do?

    Tighten the cartridge to the reservoir as tight as you can to form a perfect seal. Make sure that the Aquagear filter is screwing on straight. If leaking persists, please contact our customer service department at questions@goaquagear.com for further assistance.

  • What do Aquagear filters remove from the water?

    The Aquagear removes up to 99.9% of tap water contaminants. This includes PFOA/PFOS, microplastics, chlorine, lead, VOC and other known menaces of municipal tap water. The filter's proprietary technology meets and exceeds NSF Standards 42, 53, and P473 for contaminant reduction. This means that i...

  • Why are there black specks in my reservoir?

    If you see any black specks, those are pieces of our carbon filter media. They are completely non-toxic. We recommend flushing your filter for 2 minutes to expel any excess carbon from the filter. You can find filter flushing instructions here. If black specks persist even after flushing, please ...

  • Why is there green in my pitcher?

    Because the Aquagear filter removes up to 99% of chlorine, a disinfectant, algae may grow in an Aquagear Filter Pitcher a bit faster than it would in unfiltered tap water. That's why we recommend keeping your pitcher out of direct sunlight (in the fridge if possible) and washing it with hot, soap...

  • Will Aquagear remove TDS?

    A couple filters have been marketing themselves based on their ability to remove total dissolved solids (TDS). However, TDS is not a measure of water contaminants. Much of what constitutes TDS is actually healthy minerals like calcium and magnesium, which Aquagear is designed not to remove. In f...

  • Will there be a difference in taste or smell?

    Aquagear filters remove a number of contaminants that affect taste, such as chlorine, sulfates, and copper. We have found that many of our users choose Aquagear to improve the flavor profile of their water, coffee, and tea, and the number one thing we hear from our customers is how much better Aq...